Refund Policy
Refund Policy · Last Updated: September 2026
1. Scope
This policy covers Broker/Agency VIP plans and 168AI Coins purchased on AI168 (ai168.io), operated by AI168 Technology Inc. All purchases are one-time payments and never renew automatically.
2. VIP Subscriptions
Full refund within 7 days of purchase if no VIP-only feature (AI bulk posting, free refresh) has been used and no bonus coins have been spent. After 7 days, or once those features or bonus coins have been used, the purchase is non-refundable and the plan stays active until it expires. A refund terminates the plan immediately and recoups bonus coins.
3. 168AI Coins
A coin package that is completely unspent can be refunded in full within 7 days of purchase. Partially used packages are non-refundable. Promotional bonus coins and coins earned through community activities cannot be refunded or exchanged for cash. 168AI Coins are in-platform credits only: they cannot be withdrawn, transferred, or exchanged for money or any cryptocurrency.
4. Full Refund Guarantee
Duplicate charges, payments that were not credited because of a platform technical error, and verified unauthorized charges.
5. How to Request
Email support@ai168.io with the registered phone number or email, payment date, amount, and reason for refund. We reply within 3 business days. Approved refunds return directly to the original payment method (typically 5–10 business days for bank processing).